Find Answers to Common Questions with Merchant Services Software

Merchants have a busy day-to-day schedule, constantly dealing with the typical operations of their business. Sometimes they have to take time from their busy schedules to ask their merchant account service provider questions about their statement or a particular transaction. Instead of answering the same questions over and over again, it may be more efficient to teach your merchants how to find those answers online through the use of merchant services software. Helping merchants answer their own questions can help you provide the best credit card processing service possible. Here are a few typical situations that can be confusing.

1. I don’t know why my costs are increasing. What’s driving up my costs?

   When it comes to a merchant’s credit card processing service, there are several factors that can impact the cost. The main reason depends on the various credit card types being used by the merchant’s customers. This is why merchants should to figure out which of these cards are being used the most by reviewing their monthly statements or using merchant services software.



2. I don’t understand my merchant statements.

   Merchant statements vary greatly between merchant account service providers and can be difficult to understand. Once they’ve had a more thorough explanation, they’ll be more able to trust you as the best credit card processing company and they’ll feel better knowing where costs are coming from.



3. Locating my old merchant statements is difficult. Is there an easier way?

   Often times, merchants need to locate their old statements, whether for themselves or for an accountant, and it can become a recurring question that providers are asked. To reduce the time spent answering this question often, make sure merchants understand how to use their merchant services software to download their statements.

By spending time reviewing key components of merchant services and teaching merchants how to find and analyze information on their own, you will be saving yourself more time in the long run – creating a more efficient working environment.

About The Author:
Nick Karcher is a Relationship Manager with Clearent. He began his career in merchant services as an Account Executive and later started his own Independent Sales Office, growing an impressive portfolio before joining the Clearent team. Nick currently manages Account Executives and Relationship Managers who service both referral and agent banks.

Clearent is a different kind of merchant account services provider, offering a flexible proprietary acquiring platform and best-in-class service for not only your organization, but your merchants as well. Learn why you should choose Clearent. Our online merchant services software can help you maximize profitability and stay on top of your business.